Frequently Asked Questions
[Q] Why are your prices so low? [Q] Do the bicycles come assembled? [Q] When will I receive my bike? [Q] Do the bicycles come with a warranty? [Q] What is your return policy? [Q] How do I choose my size frame? [A]We advise standing in your socks with a thin hardcover book, spine facing up, between your legs, against your groin. Measure your inseam from the spine of the book to the floor in centimeters. Multiply the result by 0.65 to get your road bike frame size. Subtract 10 to 12 cm for your mountain bike equivalent. We also provide a size recommended chart to help you determine what size you should purchase on each frame images.
[A] Yes we offer Worldwide Shipping. For your convenience we also offer a special flat rate pricing for larger items such as frames and wheel sets. After you add the items to Cart, please choose your position (Country, State/Province, Zip/Postal Code), system will calculate the best shipping way. Normally we ship it by EMS express (7-12 days to Europe, North America, Australia, Asia, 12-18 days to South America, Africa). Please visit our shipping page for more information on our shipping policy and rates.
[A] Believe it or not this is a question we get often. Yes, Compared to other name brand carbon fiber bike products our prices are significantly lower. This does not mean our carbon bike products are inferior. In fact our carbon bike products are designed and engineered by the some of the industry leaders and the materials and carbon fiber used are of the highest quality. What allows us to sell at such low prices is the fact that you are buying directly from the manufacturer. You are not buying from a middleman. Our direct selling model allows us to offer you, the consumer the lowest possible price.
[A] Although assembly is possible to do yourself, Pavi Bikes HIGHLY encourages having a professional assemble your bicycle. Slight imperfections in assembly can cause the chain to slip off, the handlebars to slide, or cause the brakes to malfunction. If you want to get the most out of your bicycle, have it assembled by a professional; it’s an easy investment to have your bike ride smoothly, last a long time, and OPERATE SAFELY! You wouldn’t try to unprofessionally assembly your own computer, transmission, or house, so don’t do it to your bicycle!
[A] We ship several times per week using EMS express. Tracking numbers will be provided at shipment.
[A] We offer a 2 years warranty on the frame and non-consumable parts (fork, saddle, handlebar, seat post etc. are considered consumables). To make a warranty claim, you MUST be able to provide the serial code each product. We record every serial code by the date of purchase. If you need to file a warranty claim and you do not have your serial code, we cannot satisfy your claim. Claims should be sent to info@pavisports.com and are valid for 365 days of the date of purchase. We reserve the right to request photographs of the damage and may only replace the damaged part, rather than the entire bicycle.
[A] In the unlikely event you would like to return your product, you may do so within 7 days of delivery. Buyer pays return shipping and a 15% restocking fee. If the product is received damaged due to negligent re-packaging, no refund will be given and the product will not be re-delivered. Please contact us at info@pavisports.com to arrange a return.